Dealership texting software your customers actually reply to.

Yes. Sky Scale captures and stores opt-in and honors opt-out automatically, so your dealership texting stays within TCPA rules. Compliance handling is built in rather than left for your team to track manually on a personal phone.

Absolutely. This is two-way texting, not a one-way blast. Customers reply, ask questions, send photos of a trade-in, and book times, and every message is tied to their lead record so your team sees the full conversation.

Yes. Sky Scale brings SMS and WhatsApp into a single inbox, so you can reach customers on whichever channel they prefer while your team works from one shared view instead of juggling separate apps.

It can. Human-like AI replies to inbound texts in under 60 seconds, around the clock, using your inventory and pricing so the answer is genuinely helpful. A rep can jump in and take over at any point with the full context in front of them.

Your dealership texting runs through Sky Scale's platform so every message is logged and compliant, rather than living on a rep's personal phone. Your customers get a consistent, professional texting experience tied to your store.

No, you generally need separate, express written consent to text a customer about a sales promotion, even if they already gave you their number for service updates. Federal law, specifically the Telephone Consumer Protection Act (TCPA), treats informational messages like service updates differently from promotional or marketing messages. While providing a number for service may imply consent for informational texts about that service, it does not legally permit you to send marketing content. To send promotional texts using automated technology, you must obtain "prior express written consent," which requires a clear and conspicuous disclosure that the customer is agreeing to receive marketing messages. Sky Scale's multi-channel messaging platform includes a unified Communication Timeline that shows the complete history of every call, chat, SMS, and email for each customer, helping your dealership maintain a clear record of all interactions and manage consent obligations.

Besides 'STOP,' you must also automatically recognize and process the opt-out keywords 'UNSUBSCRIBE,' 'CANCEL,' 'END,' and 'QUIT'. According to industry standards, your messaging system should handle these case-insensitive keywords to allow consumers to easily revoke consent. Some interpretations of the Telephone Consumer Protection Act (TCPA) also suggest that any "reasonable means" of revocation, including phrases like "please stop texting me," should be honored. Sky Scale's multi-channel messaging platform is designed to manage these compliance obligations automatically. It processes opt-out requests across SMS and other channels to help ensure your dealership meets its legal requirements without manual intervention, allowing your team to focus on conversations with engaged customers.

You prove consent by maintaining a clear, time-stamped record of the customer's opt-in, including the specific channel and the exact time they agreed to receive messages. The most effective way to do this is with a system that automatically logs every customer interaction, because the burden of proving consent rests with the business. Sky Scale's Communication Timeline automatically captures the complete history of calls, chats, SMS messages, and emails for every customer in a single, chronological view. If a complaint arises months or years later, you can instantly pull up the original interaction where consent was given, providing a clear and dated record of your compliance.

Under the Telephone Consumer Protection Act (TCPA), you may only send marketing text messages between 8 a.m. and 9 p.m. in the recipient's local time zone, and these rules apply even when you have prior consent. While some legal debate exists, the widely accepted best practice is to honor these quiet hours for all promotional texts to avoid the risk of significant fines. Some states have even stricter rules, so it is important to be aware of local regulations. Managing compliance across every customer conversation is critical, and it becomes more complex when using separate tools for calls, texts, and other messages. Sky Scale helps dealerships by unifying all communications into a single platform with one timeline per customer. This centralized approach, which covers SMS, email, WhatsApp, and phone calls, allows for greater oversight to ensure that all outreach, whether from an AI-powered follow-up sequence or a live team member, adheres to legal standards like TCPA sending hours.

To ensure a customer's request to stop receiving texts is honored across the whole dealership, you must use a centralized messaging system that automatically adds the customer to a do-not-contact list for everyone. This prevents any employee from accidentally texting them again, which is a key requirement of the Telephone Consumer Protection Act (TCPA). A unified platform like Sky Scale addresses this by logging every customer interaction, including opt-out requests, into a single communication timeline shared by your entire team. When a customer replies with a word like 'STOP' or asks a salesperson to be removed, the system automatically blocks future SMS messages to that number from anyone at the dealership. This centralized control is difficult to achieve when salespeople use different messaging apps or personal phones, which creates compliance risks and a poor customer experience.

No, text-enabling your dealership's main phone number will not affect your voice calls. Voice and text services are routed separately, so adding SMS capability to your existing number leaves your voice service completely untouched. Sky Scale manages both voice and text communications through a single, integrated platform. It uses an AI Receptionist to answer phone calls and multi-channel messaging to handle texts. Because Sky Scale shares one conversation memory across all channels, its AI knows the full history whether a customer calls first and then texts, or the other way around, so customers never have to repeat themselves.

Yes, your dealership is generally liable for TCPA violations even if you purchased the leads from a third-party vendor. Under the Telephone Consumer Protection Act (TCPA), the company that benefits from the marketing can be held responsible for violations, a concept known as vicarious liability. Courts have consistently ruled that a business cannot avoid liability by outsourcing its marketing to third parties, and the dealership bears the burden of proving that clear, prior express written consent was obtained. While you are responsible for vetting the consent practices of your lead providers, using a compliant messaging platform is essential for managing all communications that follow. Sky Scale provides a TCPA-compliant foundation for your dealership's texting and messaging, helping you manage opt-out requests and ensuring that subsequent communications adhere to legal standards. This helps maintain compliance for every message sent through the platform, but it starts with ensuring the leads you import have valid consent from the beginning.

Yes, a text message to a past customer asking to buy back their vehicle is considered marketing and requires prior express written consent under the Telephone Consumer Protection Act (TCPA). Because the message's purpose is to encourage a new commercial transaction, it is defined as telemarketing, which has the highest consent requirement. An existing or past business relationship does not replace the need for express written consent for marketing texts. Managing consent is a critical part of any dealership's messaging strategy, especially when reactivating past customers with new offers. Sky Scale's dealership texting software is built to be TCPA-compliant, providing a unified inbox for two-way conversations over SMS and WhatsApp. This helps your team manage communications, including follow-ups with old leads, within a compliant framework, ensuring you have the tools to respect customer consent while pursuing new opportunities.

A2P 10DLC registration is a mandatory requirement from U.S. mobile carriers, not a government law. If you do not register your business and messaging campaigns, carriers will block your text messages, preventing them from reaching customers. Non-compliance can also lead to significant fines from the carriers. Sky Scale provides TCPA-compliant dealership texting software built to navigate these carrier requirements, ensuring your messages are delivered through a properly registered channel. The platform's unified inbox for SMS, WhatsApp, and other messaging channels helps you manage customer communications confidently, knowing your outreach meets the necessary standards for deliverability.