Dealership texting software your customers actually reply to.

Yes. Sky Scale captures and stores opt-in and honors opt-out automatically, so your dealership texting stays within TCPA rules. Compliance handling is built in rather than left for your team to track manually on a personal phone.

Absolutely. This is two-way texting, not a one-way blast. Customers reply, ask questions, send photos of a trade-in, and book times, and every message is tied to their lead record so your team sees the full conversation.

Yes. Sky Scale brings SMS and WhatsApp into a single inbox, so you can reach customers on whichever channel they prefer while your team works from one shared view instead of juggling separate apps.

It can. Human-like AI replies to inbound texts in under 60 seconds, around the clock, using your inventory and pricing so the answer is genuinely helpful. A rep can jump in and take over at any point with the full context in front of them.

Your dealership texting runs through Sky Scale's platform so every message is logged and compliant, rather than living on a rep's personal phone. Your customers get a consistent, professional texting experience tied to your store.

No, you generally need separate, express written consent to text a customer about a sales promotion, even if they already gave you their number for service updates. Federal law, specifically the Telephone Consumer Protection Act (TCPA), treats informational messages like service updates differently from promotional or marketing messages. While providing a number for service may imply consent for informational texts about that service, it does not legally permit you to send marketing content. To send promotional texts using automated technology, you must obtain "prior express written consent," which requires a clear and conspicuous disclosure that the customer is agreeing to receive marketing messages. Sky Scale's multi-channel messaging platform includes a unified Communication Timeline that shows the complete history of every call, chat, SMS, and email for each customer, helping your dealership maintain a clear record of all interactions and manage consent obligations.

Besides 'STOP,' you must also automatically recognize and process the opt-out keywords 'UNSUBSCRIBE,' 'CANCEL,' 'END,' and 'QUIT'. According to industry standards, your messaging system should handle these case-insensitive keywords to allow consumers to easily revoke consent. Some interpretations of the Telephone Consumer Protection Act (TCPA) also suggest that any "reasonable means" of revocation, including phrases like "please stop texting me," should be honored. Sky Scale's multi-channel messaging platform is designed to manage these compliance obligations automatically. It processes opt-out requests across SMS and other channels to help ensure your dealership meets its legal requirements without manual intervention, allowing your team to focus on conversations with engaged customers.

You prove consent by maintaining a clear, time-stamped record of the customer's opt-in, including the specific channel and the exact time they agreed to receive messages. The most effective way to do this is with a system that automatically logs every customer interaction, because the burden of proving consent rests with the business. Sky Scale's Communication Timeline automatically captures the complete history of calls, chats, SMS messages, and emails for every customer in a single, chronological view. If a complaint arises months or years later, you can instantly pull up the original interaction where consent was given, providing a clear and dated record of your compliance.