A new salesperson picks up a lead that's been in the system for days, originally worked by a rep who left the store.
Without vehicle context, the rep opens with a generic follow-up that the shopper has already received from other dealerships this week.
The lead record shows two matched vehicles the shopper asked about. The rep sends a personalized text referencing both, noting that one just received a price adjustment, and offers a test drive.
The shopper replies quickly and books an appointment. The vehicle-specific context is what kept them from ignoring the message.