A GM opens Sky Scale before the Monday morning sales meeting. The Weekly Pulse card is waiting at the top of the dashboard.
Last week felt fine on the floor, but small problems hide inside decent-looking weeks. There is no time to dig through dashboards before the huddle.
The Pulse card flags that average first-response time spiked after a BDC rep went on PTO and recommends turning on AI Auto Reply to cover the gap.
By the next day the team has coverage in place and response times are back to normal, caught before a second week of slow replies costs leads.